Hotel service quality system
What we did
Development of a methodology for designing internal quality systems in hotels, focusing on standardised service delivery, standard operating procedures, staff training, quality monitoring and the systematic improvement of service processes.
Result
A hotel service quality system and a handbook for setting it up and running it in hotel businesses.
Related training
Designing an internal service quality system in a hotel
How to set up your own service quality system in a hotel – from standard operating procedures to training, monitoring and evaluation.
About this programme →Guest care – guestology in the restaurant
How to deliver restaurant services through the guest’s eyes – from first contact and booking to the table, the menu and staff attitude.
About this programme →Guest care – guestology at the front desk
How to deliver front desk and accommodation services through the guest’s eyes – from booking and check-in to the room, shared spaces and check-out.
About this programme →Need a strategy, research or a quality system?
Describe your challenge – we will suggest an approach and prepare an offer.