Development and consulting
The DOIT Centre helps businesses, destinations and public institutions make development decisions in tourism. We prepare strategies and action plans, develop quality systems and new tourism products, and carry out the research on which these decisions are based.
We draw on the expertise of the staff at UP FTŠ Turistica and the faculty’s long experience with development projects, strategies, research, quality systems and expert groundwork for the tourism sector.
What we do
Tourism development strategies and action plans
For destinations, municipalities and regions: from situation analysis to a plan of measures.
Strategy updates and evaluations
We assess what an existing strategy achieves and bring it up to date.
Strategies for specific areas and tourism products
A strategy for a particular area of tourism or a tourism product.
Quality systems and service standards
An in-house quality system: standard operating procedures, training, monitoring and rewards.
New tourism products and experiences
From an idea to an offer tested with guests.
Demand and satisfaction research
Research into tourism demand and the satisfaction of guests, residents and other stakeholders.
Expert analyses and development studies
Expert groundwork for development decisions.
Facilitation of strategic and development workshops
We facilitate workshops where stakeholders shape goals and measures together.
How we work with you
We can connect every stage into a whole. For a hotel, for example, we can combine a guest satisfaction survey, the design of a quality system, staff training at the Turistica Academy and the monitoring of improvements.
Needs analysis
Together we define the starting point, challenges and goals.
Developing the solution
We prepare a strategy, a quality system or a new offer.
Training
We train your staff at the Turistica Academy.
Implementation
We help put the solution into everyday practice.
Evaluating the effects
We monitor improvements and suggest next steps.
Selected references
A selection of development and consulting work by UP FTŠ Turistica for businesses, destinations and public institutions.
Evaluation of the strategy and action plan for tourism development in the Soča Valley to 2030
Evaluation of the existing strategy, analysis of progress towards strategic goals and preparation of new development and implementation measures in destination management, tourism products, mobility, quality, sustainability and competitiveness.
About this reference →Bled destination development strategy to 2045
A comprehensive analysis of tourism development, identification of strategic development challenges, and preparation of a long-term development vision, strategic goals, development guidelines and measures for the competitive and sustainable development of the destination.
About this reference →Action plan for the development and marketing of Slovenian gastronomy
Analysis and identification of the development potential of gastronomic tourism in Slovenia, definition of development and marketing guidelines and priority areas of action, and concrete measures to raise the quality and international profile of Slovenian gastronomy.
About this reference →Targeted research project – Programme for the comprehensive promotion of quality in tourism
A research and development project analysing the current state of quality in Slovenian tourism, reviewing development opportunities and preparing expert groundwork and recommendations for the comprehensive promotion of quality in tourism products and services.
About this reference →Hotel service quality system
Development of a methodology for designing internal quality systems in hotels, focusing on standardised service delivery, standard operating procedures, staff training, quality monitoring and the systematic improvement of service processes.
About this reference →Development plan and guidelines for Slovenian tourism 2007–2011
Preparation of the national tourism development strategy, including an analysis of the current situation, a vision and development goals, strategic guidelines, and policies for marketing, quality, research and development. The project also involved coordinating the strategy document with various institutions and stakeholders.
About this reference →Need a strategy, research or a quality system?
Describe your challenge – we will suggest an approach and prepare an offer.